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June 3rd
The downside of attempting user-facing innovations is that they can be more difficult to achieve. Every attempt will not be successful. It’s also harder to quantify the value of user-facing innovations. With a back-end improvement, you may be able to say “Doing X will decrease the time to completion by three seconds per unit, which leads to a time-saving of Y each year.” When you try something new in the end-user space, however, you can’t really say “Doing A will increase product sexiness by 12%, increasing revenues by a factor of B.
