-
December 21st
In the Keystone Initiative’s first eighteen months, the hospitals saved an estimated hundred and seventy-five million dollars in costs and more than fifteen hundred lives. The successes have been sustained for almost four years—all because of a stupid little checklist.
–Further proof (from medicine, this time) that process innovation is vitally important to the quality of your product and your bottom line. The Checklist - The New Yorker [via Tom Peters]
